1. A wide photo of the whole surface
Context matters. Seeing the full run tells us about spans, cutouts and how the damaged area is supported.
2. A close photo with something for scale
A coin, a tape measure or a credit card in frame turns a photo into a measurement.
3. The material, if you know it
Quartz, marble, granite or tile. If you are not sure, say so. Material affects nearly every recommendation.
4. What happened and when
Impact, heat, a plumbing repair, a slow change over months. The cause often decides whether a repair will hold.
5. Access and timing
Floor, parking, elevator, stairs and the days that work for you. This is what turns an estimate into a scheduled visit.
Pending business confirmation